Privacy Policy



Fay & Solas respect the privacy rights of its online visitors and recognises the importance of protecting the information collected about them. This privacy policy sets out how we use and protect any information that you give us when you use this website.


Fay & Solas is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 November 2014.

What we collect

When a purchase is made on our site, we ask for delivery address, your name, telephone number, home address, email address and payment method details.  We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. By registering with an account with us, submitting your details through a form or making a purchase on our website you are consenting to the storage of your personal data. 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. We may use your personal information for marketing emails, sending you information on products and sales, as well as competitions to provide you personalized shopping experience. We also forward your delivery address details to Drop-Shippers in order to help them carry out the distribution of your purchase.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences.  We NEVER pass on your personal details to 3rd party agencies for their own marketing purposes without your consent.  We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management.  We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.  These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Fay & Solas. 

We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

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